In Accela Marketplace, there is a message thread belonging to each inspection event where the client who created the event or the assigned inspector and any DOB Backoffice admin can communicate.

The assigned inspector of the inspection event can change until the day of the inspection. The actively assigned inspector will have access to the full message thread.

1. Go to Messaging.

2. Select the thread of the inspection event regarding which you have questions.

3. Type your message and click on send.

OR

1. Go to Inspections.

2. Select the inspection event regarding which you have questions.

3. Click on the 'Message' button on the top of the page.

4. You are presented with the thread of the inspection event.

5. Type your message and click on send.